FAQ

• I don't get any navigation buttons on the left hand side of the screen. And can not find a way into the ads . I have epx 6 as a browser. Al
  
  
• how do i remove my add as we have had enough response for now.
  
  
• Ad # 32369 User # 35796 Really not sure if there is a problem Have sent out quite a few e mails but have not received a single response I just wanted to make sure that i've done everything properly and that all is in working order...Thankyou
  
  
• Dear Sandi, This past tuesday I updated my ad, however a copy of the ad did not come back to my e-mail address here at hotmail like it usually does. Is there a problem, or is there a hacker at work somewhere? Let me know whats up? Thank you kindly, and by the way, you did a great job with your recent updated web site; however I am still searching for that special female partner, and her bi-female friend. Do you know them? Yours very truly, Paul
  
  
• how do I remove my pic from the add that we have placed? I have tried to remove it by uploading nothing but it is still there
  
  
• Hi sandi! We just joined the site and have been browsing the ads, but none of the ad pictures are showing. Do you know why this is happening?
  
  
• for the past month i have not been receiving any mail. please help i am not sure how i will get a reply from you as my hotmail account does not receive any mail
  
  
• Sandi, I just logged on to browse the ads, but when I submitted my name and password I was sent to a page with a box recognizing me and telling me my numbers and having a link to change my info. But, no other links, no way to get to the ads. The only way out is to back up, but then I lose my login information. I've browsed many times before without this problem. I read your FAQs about losing navigation buttons, but I see your red links box right now, just not on that page after I sign in. Any suggestions? Doug
  
  
• Hi Sandi and Ted, I just recently bought a Gold membership and have been trying to get into Sandi's Message Board. I'm able to log into the members area with my username and password, but when I try and log into the message board with the same username and password, I get a message that either the username is inactive, or the password has expired. Can you help me out? Thanks in advance, Greg My username is **********
  
  
• I feel that your members are a bunch of hypocrits. This also includes you & your husband. I've tried to meet people through your magazine & ahve even read your advertisement. Why don't you all just say no single males. This way, I'd already know that I'm not wanted here. Ifeel that I've been treated very poorly by your customers & wish to be taken off of your membership. If you don't do anything to solve this double standard, I feel you'll be out of busines in a few weeks.
  
  

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• I don't get any navigation buttons on the left hand side of the screen. And can not find a way into the ads . I have epx 6 as a browser. Al
  
  Sounds to me like you have a Firewall program installed. Norton Internet Security or Safe For The Web is usually the culprit. If you disable it in your system tray the Navigation Bar should pop right back... Sandi
  
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• how do i remove my add as we have had enough response for now.
  
  You can either ask me and I will do it for you... which I just did or as a Gold Member you can actually go to the page that you used to place the ad and turn it on and off yourself... Sandi
  
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• Ad # 32369 User # 35796 Really not sure if there is a problem Have sent out quite a few e mails but have not received a single response I just wanted to make sure that i've done everything properly and that all is in working order...Thankyou
  
  Each reply that you send out is also copied to you so you know your reply was sent. The big problem seems to be that some people don't know their own Email address. I get a dozen "bounced" Email replies every day from members that type in the wrong information or close their Email account and forget to change it online....Sandi
  
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• Dear Sandi, This past tuesday I updated my ad, however a copy of the ad did not come back to my e-mail address here at hotmail like it usually does. Is there a problem, or is there a hacker at work somewhere? Let me know whats up? Thank you kindly, and by the way, you did a great job with your recent updated web site; however I am still searching for that special female partner, and her bi-female friend. Do you know them? Yours very truly, Paul
  
  Hotmail (and everyone else these days) seems to lose about 10 percent of the mail that goes out. We regularly track Emails through our own Hotmail account and what does not get lost, inexplicably ends up in the trash box (after dozens of copies of the same Email going through OK)... Check your Spam filters...Hotmail seems to change the rules without telling anyone... Sandi
  
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• how do I remove my pic from the add that we have placed? I have tried to remove it by uploading nothing but it is still there
  
  Just click on the "Delete Photo" option on the same page that you use to upload you photo. Your browser might show it still there after you delete it(browsers are pretty dumb)but trust me, once it's deleted no one else can see it(and it will be gone next time you log in)...Sandi
  
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• Hi sandi! We just joined the site and have been browsing the ads, but none of the ad pictures are showing. Do you know why this is happening?
  
  You need to have "show photos" turned on in you browser... If that does not fix it then I'm betting you have "Norton Internet Security" installed on your computer. It thinks the photos are bad and turned them off without even asking you... If you disable it from your task bar I'm sure the pics will show up, they always do...Sandi
  
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• for the past month i have not been receiving any mail. please help i am not sure how i will get a reply from you as my hotmail account does not receive any mail
  
  If your Hotmail account is not working there is not much I can do for you.... you will need to get in touch with them.... Sorry, but I can only work so many miracles and Hotmail is WAY out of my league.... Sandi
  
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• Sandi, I just logged on to browse the ads, but when I submitted my name and password I was sent to a page with a box recognizing me and telling me my numbers and having a link to change my info. But, no other links, no way to get to the ads. The only way out is to back up, but then I lose my login information. I've browsed many times before without this problem. I read your FAQs about losing navigation buttons, but I see your red links box right now, just not on that page after I sign in. Any suggestions? Doug
  
  Sounds like an AOL problem (it usually is...) give this a try http://www.trystmag.com/guest/toolshelp/problems.html and make sure you are NOT using AOL browser and are using Internet Explorer... the latest version ... it usually fixes all of the AOL problems (95% of all the problems that occur on my site are from AOLers... that should tell everyone something about the quality of their service :-( ..... Sandi
  
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• Hi Sandi and Ted, I just recently bought a Gold membership and have been trying to get into Sandi's Message Board. I'm able to log into the members area with my username and password, but when I try and log into the message board with the same username and password, I get a message that either the username is inactive, or the password has expired. Can you help me out? Thanks in advance, Greg My username is **********
  
  The message board takes up to 24 hours to update the user log file.... I check and you are now there so it should work BUT.... you need to login using the exact login and password I just sent you... remembering that my site in mostly case sensitive.... the message board is 100 % case sensitive and will not let you in if you are not exact.... Sandi
  
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• I feel that your members are a bunch of hypocrits. This also includes you & your husband. I've tried to meet people through your magazine & ahve even read your advertisement. Why don't you all just say no single males. This way, I'd already know that I'm not wanted here. Ifeel that I've been treated very poorly by your customers & wish to be taken off of your membership. If you don't do anything to solve this double standard, I feel you'll be out of busines in a few weeks.
  
  Sorry, but I have no control at all over whether my members are "hypocrites" or not.... Just like I have no control over how you as a member present yourself on my site... and I don't want to. All I do is provide the venue and it is up to you to spell and grammar check your own messages and present yourself in a positive light. AND it is up to the rest of the members to either meet you or not.... What else do you want me to do.... I can't personally meet every single person that joins and again, I don't want to. BUT, I can comment on my own personal ad (remember you brought it up) and I have just taken it off line for the simple fact that even though it very politely said that Ted and I are not looking for single guys.... We got at least 4-5 replies a week from singles and most of them started out... I know you're not looking for singles (at least it proves that they can read) BUT... when your "women" sees the size of my dick and what I can do with it..... I paraphrased that (and left out all the typos)... but I'm sure you get the idea, and you can guess the rest.... It is no wonder that most couples that ARE looking for singles soon turn their ad off shortly after they place it and just reply to ads that interest them. The one time we forgot to put "Sorry no Singles" in our ad... we got almost a hundred relies in a 24 hour period.... I don't have the solution.... but I have most certainly identified the problem, as for being out of business in a few weeks, my site has been online continuously for almost 10 years and I sill have members that joined in the first few weeks... I must be doing SOMETHING right.... You might ask yourself if the problem is really with me? As you have requested I have deleted your membership, but if you're going to have success ANYWHERE... you need to learn how to market yourself properly! ... Sandi
  
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