FAQ

• Hi Sandi We have just recieved an email from one of your customers through our home email.Could you please tell me how this guy would have recieved this information.This is the second time information that I regard as private has been violated.We had someone call our phone # and leave a message regarding our add.We have a 12 yr old daughter that uses this email and having someone send graphic pictures is a concern.I could forward this email once I have your address.Could you get back to us as soon as possible. Thanks D and J
  
  
• Would be better if ads could have a search feature for age grouping. When looking for another couple in our own age group we were exhausted by looking through hundreds of ads for young couples in their 20's who (as we quickly found out) have no interest in getting together with a couple of middle age swingers. When you have profiles filled out, you could add an option to fill out for an age group that people fall into and then have a search option like "Looking for people (1) under 30, (2) 30-50, (3) over 50, or (4) don't care"!!
  
  
• having problems responding to emails in mag Please tell me what i am doing wrong Regard Lee
  
  
• Sandi, I got an Email from you, but Norton caught it and claimed it was a Virus. I just thought you should know.
  
  
• Hi Sandy,Can you please delete the ad# ***** in my InBox or let me know how to do that as for some reason there is no option to delete it. Thank you, Buck.
  
  
• how do i check my email. i got 5 messages saying there is a message from a gold member but i cant seem to get in im bronze and have 5 sandi bucks can you please tell me how to retrieve my email tks
  
  
• Changing member pics is a very daunting task with your pic submission method, especially for bronze members. We can delete first but can't return to ad new pics. At Club-Prive or Club Feelgood or Club Sensations the task is much simpler. You may want to check into this. Now I will have to wait 16 more days before being able to change the pics again...but next time I will just delete the whole lot. For your info
  
  
• There is no where to link to the "ad's" page. I'm sending you the web page to show you. the link on the page (from the top) are as follows Sit down dinner message board responding to a reply place/update ad area update membership comparison Ted joke of the day your poll party again return to previous/home Home Chat ingo Funstuff Linjs kag Contact me tools/help Copyright and e-mai l There is nothin else on this page !!!!
  
  
• Dear Sandy, There is a big bug in the system. The AD# on the login page and the actual AD# is different. This acts very confusing. If we use AD# from login page, the search won't be able to find anything. For example, my AD# on welcome page is ****** but my actual AD# is ******. I just received few complaints, ad also received another e-mail with similar issue. Please fix this problem, or most of the people will be pissed of on each other in very short period if time. Best regards, Robert
  
  
• Can you no longer search by area code on your site?
  
  

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• Hi Sandi We have just recieved an email from one of your customers through our home email.Could you please tell me how this guy would have recieved this information.This is the second time information that I regard as private has been violated.We had someone call our phone # and leave a message regarding our add.We have a 12 yr old daughter that uses this email and having someone send graphic pictures is a concern.I could forward this email once I have your address.Could you get back to us as soon as possible. Thanks D and J
  
  A couple of things here.... the ONLY way a person would get your home phone number is if you gave it to then in your ad. There is an option to place your phone number with your ad.... I checked yours and it is filled with 000000's which leads me to assume that you removed it from there since the system does not automatically insert 0000000000's in the format that yours is in... Second thing, I checked your ad and it is set to show in the hard copy of the magazine... here is the text from the ad placement page.... Do you want your ad to be placed in the hard copy of my magazine for FREE as well as online? (Note: Placement in the paper version of my magazine is subject to space availability). Yes No By checking No, your ad will NOT be placed in my magazine as a TrystBox (snail mail) or Direct Email ad (with your email address printed). I checked and your ad is in the current issue as a direct Email ad.... If you don't want it to show up again (but there is nothing I can do about the issue that is already printed) , you should check the above option as "no" instead of yes on the page that you use to update your ad.... I am VERY carful to explain all of the ad placement options on the ads pages.... PLEASE take some time to read and review the options you checked to make sure there are no further problems.... Sandi
  
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• Would be better if ads could have a search feature for age grouping. When looking for another couple in our own age group we were exhausted by looking through hundreds of ads for young couples in their 20's who (as we quickly found out) have no interest in getting together with a couple of middle age swingers. When you have profiles filled out, you could add an option to fill out for an age group that people fall into and then have a search option like "Looking for people (1) under 30, (2) 30-50, (3) over 50, or (4) don't care"!!
  
  Back to you at last.... we we're in discussions with the programmer on the concept and her concern is that for ever search field we add... it slows down the rest of the searches as well.... we have been trying to stay away from a "profile" site with all the work already done for you because I feel you can learn more from reading a simple ad that you can from letting the computer do all the work.... plus if your only searching 30 -50 and the is a really great ad where the person is 29 05 51 you could miss it.... Sandi
  
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• having problems responding to emails in mag Please tell me what i am doing wrong Regard Lee
  
  I'm sorry, but I have no idea what you are doing wrong... are you getting any Error Messages?..... I'm here to help, but you need to give me more information.... Sandi
  
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• Sandi, I got an Email from you, but Norton caught it and claimed it was a Virus. I just thought you should know.
  
  I have become aware that one or more unscrupulous companies have been sending bulk email (SPAM) which appears to originate from my web address. This is as upsetting to me as I know it is to you. It seems that it is very easy for these people to make their emails look like they have originated somewhere else, and I have been unlucky enough to have been targetted by such a company. Tryst Magazine does not send unsolicited emails, nor do I share the email addresses of my Members with any other organization. Nuff Said
  
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• Hi Sandy,Can you please delete the ad# ***** in my InBox or let me know how to do that as for some reason there is no option to delete it. Thank you, Buck.
  
  In order to delete a reply to you ad, you need to reply back to it... once you have replied to it the delete option magically appears :-) .... Sandi
  
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• how do i check my email. i got 5 messages saying there is a message from a gold member but i cant seem to get in im bronze and have 5 sandi bucks can you please tell me how to retrieve my email tks
  
  It's easy.... log into the Bronze Members area.... click on ads on the tool bar and click on Check My Mail Box.... Sandi
  
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• Changing member pics is a very daunting task with your pic submission method, especially for bronze members. We can delete first but can't return to ad new pics. At Club-Prive or Club Feelgood or Club Sensations the task is much simpler. You may want to check into this. Now I will have to wait 16 more days before being able to change the pics again...but next time I will just delete the whole lot. For your info
  
  Agreed, there are lot of sites out there that give free members more access than I do, but they all have clubs that pay their Internet bills. I only have my site and to be honest, the intent of the Bronze membership is not to give everyone unlimited access but to prove to you that I do a good job on my site, have thousands of pages of useful information and maybe get you to become a Gold or Silver member for a while so I can actually pay some of my bills :-) .... and just for the record, Bronze members can update their ad, including photos once every 7 days, not every 16 .... BUT, If you would like to add them now, just send them to me and I will do it for you... because that is what customer service is all about.... Sandi
  
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• There is no where to link to the "ad's" page. I'm sending you the web page to show you. the link on the page (from the top) are as follows Sit down dinner message board responding to a reply place/update ad area update membership comparison Ted joke of the day your poll party again return to previous/home Home Chat ingo Funstuff Linjs kag Contact me tools/help Copyright and e-mai l There is nothin else on this page !!!!
  
  know the problem... you have Norton Safe For The Web (or web security or what ever else they might call it) on your computer... I would bet money on it.... It will be in your system tool bar... turn it off ( but don't turn off your anti virus) restart IE and it will work ..
  
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• Dear Sandy, There is a big bug in the system. The AD# on the login page and the actual AD# is different. This acts very confusing. If we use AD# from login page, the search won't be able to find anything. For example, my AD# on welcome page is ****** but my actual AD# is ******. I just received few complaints, ad also received another e-mail with similar issue. Please fix this problem, or most of the people will be pissed of on each other in very short period if time. Best regards, Robert
  
  Actually your ad number IS ******.... your user ID number is #######.... both are completely different and used for two different functions on the site.... When you log in it says "For your reference your user # is 23819" no where does it reference your Ad number when you login.... (UPDATE: I have added the line to reference your Ad # as well as your User #, so now you see both when you log in).... Sandi
  
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• Can you no longer search by area code on your site?
  
  The area code search became redundant after I added the postal code/distance search.... I have left it as an option for Gold And; Silver members as an added bonus to them... Sandi
  
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Tryst Magazine, 99 Bronte Rd., Suite 69, Oakville, Ontario, Canada, L6L 3B7 (905) 847-5351